AadeeAn AI help desk that keeps your tickets on our servers.
Sort new tickets, draft replies from your own knowledge base, rewrite or translate a reply in one click and turn solved tickets into articles. The AI model runs on AadeeRMM's own servers: tickets are not sent to an outside AI company.
AI that helps, not AI that guesses
Most of a technician's day goes on reading, sorting and writing: what is this ticket, who should take it, how do I explain the fix? AadeeRMM's AI does the first draft of each, and the technician stays in charge of what the customer sees.
The model runs inside AadeeRMM's own infrastructure. Ticket text is used only to answer your request and is not sent to OpenAI, Google or any other AI provider.
The busywork, done in seconds.
Every suggestion is shown to a technician first, except the triage you choose to apply automatically.
Triage new tickets
Suggested priority, team, ticket type and category with a one-line reason — as a banner to apply, or applied automatically to fields nobody has set.
Reply drafts
The next reply to the customer, grounded in your own knowledge-base articles, ready for the technician to edit.
Rewrite in one click
Make a reply friendlier, more formal, shorter or clearer — keeping every fact, step and link.
Translate
Translate your reply into Hindi, Tamil, Arabic, Spanish and more, and translate a customer's message into English.
Articles from solved tickets
A knowledge-base article drafted from the conversation, with names, emails and phone numbers left out.
Summaries
A short summary at the top of long tickets, so whoever picks it up knows the story at once.
Nothing reaches a customer without a person.
Drafts, rewrites and translations go into the technician's reply box, never straight to the customer. Automatic triage only fills in fields still at their defaults, and notes what it set on the ticket.
See pricingOn our serversThe model runs in AadeeRMM's own infrastructure; no outside AI service sees your tickets.
Checked before sendingEvery reply is reviewed and sent by a technician.
Personal details removedArticle drafts leave out names, email addresses and phone numbers.
Up and running in three steps.
Turn on the service desk
Tickets arrive by email, from the client portal, from alerts or from technicians.
Choose how triage works
Suggestions as a banner, or applied automatically to new tickets — or off.
Reply faster
Use the AI draft, rewrite and translate buttons in the reply box; save fixes as articles.
AI help desk: questions, answered.
Is our ticket data sent to an AI company?
No. The AI model runs on AadeeRMM's own servers, and ticket text is used only to answer the request you make.
Can the AI send replies by itself?
No. Drafts, rewrites and translations appear in the reply box for a technician to edit and send. Only ticket triage can be applied automatically, if you choose, and only to fields nobody has set.
Which languages can it translate?
Replies can be translated into English, Hindi, Marathi, Gujarati, Bengali, Tamil, Telugu, Kannada, Malayalam, Punjabi, Urdu, Arabic, Spanish, French, German, Portuguese, Italian, Dutch, Polish and Turkish; a customer's message can be translated into English.
How good are the answers?
It is a compact model chosen to run on our own servers, so treat its work as a first draft: good for sorting, wording and translation, and always checked by a technician.
Which plan includes the AI help desk?
Every plan that includes the service desk.
One console for the whole job.
Give your service desk an AI assistant.
Try every feature free for 14 days on up to 25 devices. No card, no commitment.
Questions first? Talk to us